Black Ice Software
     A leading supplier of printing, imaging and image conversion solutions, assisting companies of all sizes excel in the digital world.
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Technical Support request for Print2RDP


Print2RDP FAQ

Please fill out the following fields. The more details you give us the faster we can respond to you.

I am:* Customer     Demoing
My Invoice/Order #:
I have Maintenance Priority Support:
Your Name:*
Your Email address:*
Your Company:*
Version of Server:*
Version of Client:*
Original serial number:* (write DEMO, if demoing)
Operating system of the Client: Service Pack:
Operating system of the Server: Service Pack:
Terminal Services System
How do you connect to Server: Remote Desktop     VPN     Other:
Issue scope: Isolated issue    User-wide
Application you are printing from:
Printer(s) you are using:
Are all printers successfully added on to the server? Yes
Any firewalls? Yes
Any antivirus? Yes
Detailed description of the problem:*
 
* indicates a required field.
Please email screenshots and problem relevant log files to impactsupport@blackice.com.
Enter the numbers you see into the textbox below:
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