Free Software - Technical Support

Black Ice Software provides technical support for Free Software such as the Tiff Viewer & Browser Plug-In and Impact ColorFax Lite only through online resources such as our F.A.Q section and Online Forum. You must have a licensed copy of a product to receive technical support.

You can send your observations by E-mail to ImpactSupport@blackice.com.

Guidelines to submit technical support questions.

• Detailed description of your environment such as:
• CPU speed and memory used.
• Operating System: Windows 7, Vista, XP.
• Operating System language edition, for example: Chinese.
• Fax or Voice Board or Modem name. In some cases, model number. Internal or external device.
• Product name such as Impact Fax Server, Voice Server etc.
• The version number of the product, date of purchase, or invoice number.
• Detailed description of the problem.

The more details you give us the faster we can respond to you.

Any response from the Impact Support Team for Free Software will only occur after all paid customer issues are addressed.