Click on a Question/Topic below
to get help.
1.
My internet
connection disconnected during remote desktop
connection. What should I do?
Do not close the remote desktop window,
the RDP connection will reestablish soon
after the internet connection comes back.
2.
I see the Printers
on the server during the RDP connection,
but the printed documents do not appear
on my computer or my attached physical printer.
Verify that the connection between the Print2RDP
Server and Print2RDP client was successful.
You can check connection status in (Start
menu -> Programs -> Print2RDP Client) “Print2RDP
Client Setup” by clicking on the “About”
tab.
3.
When I log
in to Print2RDP Server I do not see my attached
printers.
If multiple users connect with the same
user account to the terminal server with
RDP, it is possible that you don’t see your
attached printers, because another user
is logged in at the same time with the same
user account or he was not logged out properly
from that session. In this case the Print2RDP
cannot initialize the printers properly.
To remedy the situation, please, log out
(Start menu -> Log out) and try connecting
again. Re-login will initialize the printers.
4.
If I log in
to the Print2RDP server from another machine
with the same user I see different printers.
The Print2RDP attaches the selected printer(s)
of the machine from where you connect to
the Print2RDP Server. If you log into the
Print2RDP Server from another machine (with
Print2RDP client is installed), Print2RDP
will attach the selected printer(s) of that
machine. Since the printers may be different
on different computer you could see a completely
different set of printers.
5.
The Prit2RDP
Server alerts me "There are not enough concurrent
licenses", but I'm sure that I have more
licenses.
It is possible that you haven't logged out
from the other RDP sessions properly, just
close the session window. Please log out
from RDP session (Start menu -> Log out)
and try connecting again.
6.
I see other
printers attached to Terminal Server but
I haven't added them with the Print2RDP
client. How is this possible?
The Terminal Services can attach printers
by default. To determine which printers
are added by Print2RDP please check the
Printer Naming panel of the Print2RDP Server.
By default the Print2RDP will add your printer
as "Printer Name - Session ID", so you will
see the printer with an extra number that
identifies the session which contains the
printer. (In the Printer Naming panel you
may choose a different printer naming scheme.)
If you are using Remote Desktop
Connection, you can disable automatic printer
adding by Terminal Services in the Remote
Desktop Connection Options under the local
resources tab by unchecking Printers checkbox.
Print2RDP printers will be still visible.
7.
There are not
enough concurrent licenses? If I log into
the Terminal Server I get the message "There
are not enough concurrent licenses" , but
I know I have more licenses left. What should
I do?
Maybe one or more licenses are stuck in
the Print2RDP Server for certain reasons,
e.g. users were not logged out properly.
Please use the "Reset License" feature in
the "License Information" panel of the Print2RDP
Server. This will release all concurrent
licenses and you will be able to connect.
Note: Please finish every remote printing
job before resetting licenses.
8.
The print2RDP
client can't connect to the Print2RDP server?
Why does the Print2RDP Client About box
show "Not Connected"?
There could be several reasons why that
the Print2RDP client can't connect.
- If one installs the Print2RDP server
on a TS clustered server environment
(with or without Virtual Terminal Server),
the Print2RDP server may not be installed
on every TS server in the cluster. In
this case a user may connect a TS server
which does not have the Print2RDP server
installed. Therefore the client can’t
connect to the Print2RDP server. Resolution,
in a clustered TS environment the Print2RDP
must be installed on every Terminal
Server.
- If the Print2RDP service fails,
the Print2RDP client will not be able
to connect to the Print2RDP server.
Resolution, check the event viewer for
messages. Check Print2RDP Notification
service and make sure that it is not
stopped. If the Print2RDP Notification
service is still running stop the service
and restart it.
9.
Recently the Print2RDP printers don't show up when I login to the server. What should I do?
In some rare cases the Print2RDP login process can get stuck and the client printers will not be added. Please do the following steps on your server machine to remedy the situation:
- Login to the server locally as administrator, not with remote desktop.
- Open Task Manager
- Click on the Processes tab, and search for EPAlogin.exe and all processes which start with EPA…
- Now kill all EPA processes.
- Open Print2RDP Server Setup and press reset licenses button under the license information tab.
